Privacy Policy

Effective Date: August 4, 2026
Last Updated: August 2026

H2O Design Services ("H2O Design Services," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, contact us, request information or services, submit a project inquiry, or otherwise interact with us.

By accessing or using the website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not submit personal information through the website.

1. Information We Collect

A. Information You Provide

  • Name, company name, job title, mailing address, business address, email address, and telephone number.
  • Project location, project specifications, water source, flow rate, treatment objectives, equipment requirements, and other application information.
  • Files, drawings, photographs, specifications, reports, test results, and other materials you choose to submit.
  • Communications, meeting requests, quotation requests, and correspondence with us.
  • Any other information you voluntarily provide.

B. Information We Collect Automatically

  • Internet Protocol address, browser type, operating system, device type, and device identifiers.
  • Referring website, pages viewed, links selected, dates and times of access, and general website interaction information.
  • Approximate geographic location derived from an IP address.
  • Cookie identifiers, analytics information, and server-log data.

2. How We Collect Information

A. Sources of Information

  • Directly from you when you submit a form, request a quote, schedule a meeting, email or call us, or engage our services.
  • Automatically through cookies, analytics tools, server logs, and similar technologies.
  • From service providers that help us host or operate the website, manage communications, schedule meetings, or maintain business records.
  • From customers, vendors, referral sources, business partners, or publicly available business sources where permitted by law.

3. How We Use Your Information

A. Business and Operational Uses

  • Respond to questions, inquiries, and requests.
  • Evaluate applications and project requirements.
  • Prepare quotations, proposals, designs, recommendations, and scopes of work.
  • Provide engineering, consulting, design, sourcing, manufacturing support, or related services.
  • Communicate regarding current or prospective projects and manage business relationships.
  • Schedule meetings and provide follow-up communications.
  • Operate, maintain, secure, analyze, and improve the website.
  • Detect, investigate, and prevent fraud, misuse, security incidents, or unlawful activity.
  • Maintain appropriate business, transaction, accounting, and compliance records.
  • Comply with legal, regulatory, tax, insurance, contractual, and professional obligations.
  • Send relevant business or marketing communications where permitted by law.

4. Cookies and Similar Technologies

Cookie Practices

  • We may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website activity, and improve functionality.
  • Cookies may include essential cookies, analytics cookies, functionality cookies, and, if used, advertising or measurement cookies.
  • You may configure your browser to reject or delete cookies. Disabling cookies may affect website functionality.
  • Where required by applicable law, we may provide a consent or preference-management tool for nonessential cookies.

5. Analytics and Third-Party Services

Service Providers

  • We may use third-party providers for website hosting, analytics, forms, scheduling, email delivery, customer relationship management, cloud storage, cybersecurity, spam prevention, and related operational functions.
  • These providers may process limited information on our behalf under their own terms and privacy practices.
  • Depending on the technologies actually installed on the website, these services may include analytics platforms, embedded content, scheduling tools, customer relationship management systems, or communication platforms.
  • We are not responsible for the privacy practices of independent third-party websites or services.

6. How We Disclose Information

Permitted Disclosures

  • To employees, contractors, consultants, and representatives who need the information to perform authorized duties.
  • To service providers that host, operate, secure, analyze, or support the website and our business.
  • To engineering, manufacturing, sourcing, logistics, laboratory, or project partners when reasonably necessary to evaluate or perform requested services.
  • To professional advisers, including attorneys, accountants, insurers, auditors, and financial advisers.
  • To government agencies, regulators, courts, law-enforcement authorities, or other parties when required or permitted by law.
  • To protect our rights, property, operations, customers, personnel, or others.
  • In connection with a merger, acquisition, financing, restructuring, sale of assets, or other business transaction.
  • With your consent or at your direction.

Sale of Personal Information

  • We do not sell personal information for monetary compensation.
  • If future advertising or analytics practices are considered a sale, sharing, or targeted advertising under a law applicable to a particular visitor, we will provide any notices and choices required by that law.

7. Project and Confidential Information

Technical Submissions

  • Information submitted regarding a potential or existing project may include technical, operational, commercial, or proprietary materials.
  • Submitting information through a general website form does not, by itself, create a confidential, fiduciary, engineering, consulting, or contractual relationship.
  • Confidentiality obligations apply only when established through a separate written nondisclosure agreement, proposal, contract, or other signed agreement.
  • Do not submit classified, export-controlled, highly sensitive, proprietary, or legally protected information through a general website form unless appropriate safeguards and written agreements are already in place.

8. Data Retention

Retention Practices

  • We retain information for as long as reasonably necessary to respond to inquiries, evaluate or perform projects, maintain business relationships, fulfill contractual obligations, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, insurance, and regulatory requirements.
  • Retention periods vary depending on the nature of the information and the purpose for which it was collected.
  • When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal and operational limitations.

9. Data Security and Ohio Breach Requirements

Security Measures

  • We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
  • No website, transmission method, storage system, or security measure is completely secure, and we cannot guarantee absolute security.

Ohio Data-Breach Law

  • Ohio Revised Code Section 1349.19 generally requires a business to notify affected Ohio residents when a breach of computerized personal information creates, or is reasonably believed to create, a material risk of identity theft or other fraud, subject to the statute's definitions, procedures, timing rules, and exceptions.
  • We will evaluate and respond to suspected security incidents in accordance with applicable federal and state law.

10. Your Privacy Choices

Available Choices

  • You may choose not to provide optional information, although doing so may limit our ability to respond to an inquiry or provide requested services.
  • You may unsubscribe from promotional email communications by using the unsubscribe mechanism included in the message or by contacting us.
  • You may request that we correct or delete information you previously submitted, subject to legal, contractual, recordkeeping, and verification requirements.
  • You may manage cookies through your browser or through any cookie-preference tool made available on the website.

Ohio Privacy Law

  • As of the effective date of this Privacy Policy, Ohio has not enacted a generally applicable comprehensive consumer privacy statute comparable to certain laws adopted by some other states.
  • Ohio businesses remain subject to applicable Ohio laws governing unfair or deceptive practices, protection of certain personal information, and notification following qualifying data-security breaches.
  • We will honor privacy rights required by laws that apply to a particular individual, transaction, or jurisdiction.

11. Do-Not-Track and Preference Signals

Browser Signals

  • Some browsers provide 'Do Not Track' or other privacy preference signals.
  • Because there is no single universally accepted standard for traditional Do-Not-Track signals, the website may not respond to all such signals.
  • Where a legally recognized opt-out preference signal applies to our actual data practices, we will process it as required by applicable law.

12. Children’s Privacy

Age Limitation

  • The website and our services are intended for businesses and adults and are not directed to children under 13.
  • We do not knowingly collect personal information from children under 13.
  • If we learn that a child under 13 has submitted personal information without appropriate authorization, we will take reasonable steps to delete it.

13. External Links and Embedded Content

Third-Party Content

  • The website may contain links to third-party websites, manufacturers, suppliers, platforms, maps, videos, or other resources.
  • We do not control and are not responsible for the privacy, security, content, or business practices of third parties.
  • You should review the privacy policy of any third-party service before providing information to it.

14. International Visitors

United States Processing

  • H2O Design Services is based in the United States.
  • Information submitted through the website may be processed or stored in the United States or in other countries where our service providers operate.
  • Privacy and data-protection laws in those jurisdictions may differ from the laws in your place of residence.

15. Changes to This Privacy Policy

Policy Updates

  • We may update this Privacy Policy to reflect changes in our website, services, technologies, business practices, or legal obligations.
  • The revised policy will be posted on this page with an updated 'Last Updated' date.
  • Material changes may also be communicated through the website or by other appropriate means.

16. Governing Law

Ohio Law

  • Except where another law must apply, this Privacy Policy and disputes arising from it will be governed by the laws of the State of Ohio, without regard to conflict-of-law principles.
  • Nothing in this section limits any nonwaivable rights or remedies available under applicable law.

17. Contact Us

Privacy Inquiries